Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with Iwellora, operated by Kay Be Group LLC. This Shipping Policy explains how we process, ship, and deliver your orders, including estimated delivery times and shipping costs.

1. Order Processing Time

All orders are processed within 3–5 business days, excluding Saturdays, Sundays, and public holidays.

Orders placed after 12:00 PM, on weekends, or on public holidays may begin processing on the next business day.

Please note that order processing time is separate from shipping and delivery time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping and Estimated Delivery Times

After your order has been processed and shipped, estimated shipping times are as follows:

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Canada: 7–15 business days

• Australia: 7–15 business days

• Latin America (LATAM): 7–15 business days

• Europe: 7–15 business days

The estimated total delivery time is approximately 10–20 business days, including order processing and shipping.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

Business days exclude Saturdays, Sundays, and applicable public holidays.

3. Shipping Methods and Costs

Available shipping methods and applicable delivery estimates will be displayed at checkout.

Shipping costs are calculated based on your shipping destination, order details, and selected shipping method.

Free standard shipping may be available on selected orders, as indicated on our website or at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, we will send you a confirmation email containing a tracking number and tracking link, where available.

Please allow some time for tracking information to become available or update after shipment.

5. Shipping Destinations

Iwellora currently offers shipping to the United States, the United Kingdom, Canada, Australia, Latin America, and Europe, subject to availability at checkout.

We reserve the right to update our shipping destinations as necessary.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Customs clearance may cause additional delivery delays.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your shipping address, please contact us as soon as possible at iwellorahealth@kaybegroup.com.

We cannot guarantee address changes once an order has entered processing or has been shipped.

7. Lost, Damaged, or Delayed Packages

If your order is lost, arrives damaged, or is significantly delayed, please contact us at iwellorahealth@kaybegroup.com.

We will review the issue and, where appropriate, assist you in contacting the shipping carrier to investigate the situation.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

8. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at iwellorahealth@kaybegroup.com.

We will make reasonable efforts to accommodate your request if your order has not yet been processed or shipped. However, changes or cancellations cannot be guaranteed once order processing or shipment has begun.

Any refunds due for canceled orders or other eligible circumstances will be processed to the original payment method where possible, in accordance with our Refund Policy and applicable law.

9. Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

Store Name: Iwellora
Company: Kay Be Group LLC
Email: iwellorahealth@kaybegroup.com