Perfecto. Así quedaría una Shipping Policy de nivel profesional, muy similar a la que utilizan marcas consolidadas en EE. UU.
Shipping Policy
Last Updated: July 2026
At iWellora, we are committed to delivering your order as quickly, safely, and efficiently as possible. Please review our Shipping Policy before placing your order.
Free Shipping
We proudly offer FREE Standard Shipping on all eligible orders.
No minimum purchase is required unless otherwise stated during promotional campaigns or special offers.
Order Processing
All physical orders are processed within 3–5 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended. If this occurs, we will make every reasonable effort to keep you informed.
Estimated Delivery Time
After your order has been processed and shipped, estimated delivery typically takes between 7–15 business days, depending on your destination, local carrier operations, customs processing (if applicable), and other logistical factors.
Delivery times are estimates only and are not guaranteed. While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
Digital Products
Digital products, including but not limited to:
- Digital guides
- Exercise programs
- PDF downloads
- Educational resources
- Online courses
- Digital wellness materials
are delivered electronically.
Digital orders are typically delivered within 24 business hours after payment has been successfully confirmed.
In most cases, delivery is immediate or occurs within a few hours. However, during periods of high demand or technical maintenance, delivery may take up to 24 business hours.
If you have not received your digital product within this timeframe, please contact our Customer Support team.
Shipping Confirmation & Tracking
Once your physical order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may require 24–72 hours before becoming visible, depending on the shipping carrier.
Delays Beyond Our Control
Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- Severe weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Force majeure events
iWellora shall not be held liable for shipping delays resulting from circumstances outside of our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
iWellora is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If an order must be re-shipped due to an incorrect shipping address, additional shipping charges may apply.
Lost or Delayed Shipments
If your package appears to be significantly delayed or lost in transit, please contact our Customer Support team.
We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
Each claim is reviewed individually.
Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned due to an incorrect shipping address, failure to collect the package, or any reason not attributable to iWellora, additional return shipping or handling charges may apply.
Any refund issued will be processed in accordance with our Return & Refund Policy.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.
Unless otherwise stated, these charges are the sole responsibility of the customer.
Shipping Address Changes
If you need to modify your shipping address, please contact us immediately after placing your order.
Once an order has entered processing or has been dispatched, we cannot guarantee that shipping information can be changed.
Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
iWellora Customer Support
📧 iwellora@gmail.com
Our team will be happy to assist you as quickly as possible.
