Return & Refund Policy

Last Updated: July 2026

At iWellora, customer satisfaction is our highest priority. We stand behind the quality of every product we offer and strive to provide an exceptional shopping experience. Please read our Return & Refund Policy carefully before placing your order.

15-Day Return Policy

If you are not completely satisfied with your purchase, you may request a return within 15 calendar days of receiving your order.

To initiate a return, please contact our Customer Support team before sending any item back.

Contact Email:
📧 iwellora@gmail.com

Please include:

• Your full name

• Your order number

• The reason for your return request

Our support team will review your request and provide the next steps.

Returns sent without prior authorization may not be accepted.

Return Processing Fee

We proudly offer free shipping on eligible orders.

However, if you choose to return your order for reasons other than a confirmed manufacturing defect, a $30 Return Processing Fee applies to help cover international return handling and logistics.

Once your return request has been approved, we will send you a secure payment link for the $30 Return Processing Fee.

After payment has been received, we will provide the return address for our inspection facility in Spain.

Customers are responsible for securely packaging the product and shipping it according to the instructions provided by our support team.

Return Conditions

To be eligible for a refund, the product must:

• Be returned within 15 calendar days of delivery.

• Include all original accessories.

• Be returned in its original packaging whenever reasonably possible.

• Not show signs of intentional damage, misuse, abuse, or unauthorized modification.

Products returned without prior authorization may not qualify for a refund.

Defective or Damaged Products

If your product arrives damaged, defective, or does not function as intended, please contact us as soon as possible.

To help us evaluate the issue quickly, we kindly ask you to provide:

• Clear photographs showing the problem; and/or

• A short video demonstrating the issue.

If the defect can be clearly verified from the evidence provided, iWellora reserves the right, at its sole discretion, to repair, replace, or issue a full refund at no additional cost to the customer.

No Return Processing Fee will apply to approved warranty claims.

If the issue cannot be verified based on the photos or videos provided, or if no evidence is submitted, we may request that the product be returned to our inspection facility in Spain for technical inspection before approving any warranty claim.

In such cases, return instructions will be provided after the claim has been reviewed.

2-Year Limited Warranty

Every iWellora® product is backed by a 2-Year Limited Warranty from the date of delivery.

This warranty covers manufacturing defects occurring under normal consumer use.

If a manufacturing defect is confirmed during the warranty period, iWellora may, at its sole discretion:

• Repair the product;

• Replace the product with the same or an equivalent model; or

• Issue a full refund.

The warranty does not cover:

• Damage caused by accidents

• Misuse or abuse

• Improper handling

• Unauthorized repairs or modifications

• Cosmetic wear resulting from normal use

• Damage caused by failure to follow the product instructions

Every warranty claim is individually reviewed by our Customer Support team.

Digital Products

Due to the nature of digital content, all digital products are final sale and are not eligible for refunds or exchanges.

This includes, but is not limited to:

• Digital guides

• Exercise programs

• PDF downloads

• Educational resources

• Online wellness materials

• Digital memberships or downloadable content

Once a digital product has been purchased, delivered, downloaded, accessed, or made available electronically, it cannot be returned or refunded.

Exceptions may only be considered if:

• The incorrect digital product was delivered; or

• A verified technical issue permanently prevents access to the purchased content and cannot be resolved by our support team.

Refund Process

Once your returned product has been received and inspected, we will notify you by email regarding the outcome of your refund request.

If your refund is approved, it will be processed using your original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days.

Shipping fees (if applicable) and Return Processing Fees are non-refundable.

Order Cancellations

Orders may be cancelled only if they have not yet entered processing or shipment.

Once an order has been processed or dispatched, it can no longer be cancelled and must follow the standard Return Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

iWellora is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Refused Deliveries

If a package is refused by the customer or returned due to an incorrect address, failure to collect the package, or any reason not caused by iWellora, any refund issued will be subject to:

• The applicable Return Processing Fee;

• Any return shipping costs charged by the carrier.

Chargebacks

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a chargeback with your payment provider.

We are committed to resolving any concerns fairly and as quickly as possible.

Fraudulent or abusive chargebacks may result in suspension of future purchases.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

iWellora Customer Support

📧 iwellora@gmail.com

Our Customer Support team is available to assist you and will respond as quickly as possible.